Q&A

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  • About meals
  • About stay
  • About free-shuttle-bus and access
  • About rooms
  • About payment
  • About parking lot
  • About Internet
  • About leisure and circumference sightseeing

About meals

What kind of foods do we have?

It depends on the stay package, if you have buffet or dinner in the KITABANYA.

What time does dinner and breakfast start?

【Open Hours】
Breakfast 7:00 – 9:00
Dinner 18:00 – 20:30 * May vary upon circumstance.
Last admission 19:30
Last order 20:00

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About stay

I want to know the check-in and check-out times.

Check -in time 15:00 / Check-out time 10:00

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About free-shuttle-bus and access

How can I make a reservation for your free-shuttle-bus?

Please contact the hotel directly when you need shuttle bus seats.
TEL: +81-1658-5-3241/ Reception Hours: 10:00~18:00
E-mail:Click here (Booking Application Form for shuttle bus service)
As seats are limited, reservations can only be made for groups of 7 people or less.

I want to know the designated meeting place and departure time of free-shuttle-bus.

Please click this link to see the access page.

Do you provide pick-up service from JR Kamikawa station?

We are sorry, we do not provide it between JR Kamikawa station and Choyotei.
Please take a public bus or a taxi. It takes about 25 minutes.

Where is the nearest station or the nearest bus stop? (Where should we get off?)

Please click this link to see the access page.

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About rooms

What kind of rooms do we have?

It depends on the stay package.
Please click this link to get some information about what kind of rooms we have.
It will be shown on the room page.

Can we have a non-smoking room?

We are sorry, we are not able to promise it definitely.
However, we try to arrange to meet your requests as much as possible.
Please choose “non-smoking room” on the option page on the reservation page.
As there are cases when some rooms becomes unavailable, please email us just after you have booked the room with your request once more.
If a non-smoking room is unavailable, we remove the smell of smoke in the guest’s room to the fullest extent.

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About payment

When should we pay for the room payment?

You have to pay by your credit card when you will make a reservation through our English website.

Can we pay for the shopping payment by a credit card?

Yes, you can. However, some credit cards are not accepted.
Please refer to the following list of credit cards.

Credit card

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About parking lot

Is there a parking lot?

Yes, there is.

Is it free?

Yes, it is free of charge.

Do we need to reserve for parking space?

No, you don’t.

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About Internet

Is it available for Wi-Fi (wireless LAN) in Choyotei?

It is available throughout the hotel.

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About leisure and circumference sightseeing

Are there any sightseeing or activities spots nearby?

Please click this link to see the Sounkyo Onsen Tourist Association page.

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